Is there a cost to order samples of tiles? Yes, our Moroccan tiles are all custom made to order and are traditionally handcrafted in Morocco by artisans. Making samples is a labor, materials, and time consuming. We charge a flat rate of $ 550.00 per each 12" x 12" mosaic tile sample, we will credit the cost of the sample once you decide to place your order with us. Ordering samples takes approximately 45 days from payment.
Do you have a showroom or store front location? We do have a showroom located in a beautiful San Francisco neighborhood. Showroom address is 25 Evelyn Way, San Francisco, CA 94127. Showroom visits are by appointment only Tuesday - Friday 10:30am - 3:30 pm closed Week-ends, Mondays, and holidays.
Why there are no prices in your website? Our products are all custom handcrafted to order therefore prices are quoted based on type of the product, complexity of the design involved in making that product, the availability of the materials required in making that product, quantity requested. We treat each inquiry individually.
Do you offer discount to trade professionals? Yes do offer great discount to trade professionals
Do you sell to the public? Yes we do sell to home owners
How can i place my order? Ordering from us is very easy, just submit an email to our customer service including your info, list of products, quantities and we will email you back a quote. Once you approve the quote, then we will email you a formal quote. We do require a non-refundable 50% deposit to process your order, then full balance is due prior shipping your order. We take cash, checks, credit cards, and bank wiretransfer.
Can i cancel my order after it is placed? You have 48h from submitting your order to cancel it. After that we can not cancel your order.
Can I cancel my order if the agreed delivery date was not met ? No, once your order is submitted for production in Morocco, you can not cancel or modify it. If a delay occurs, don’t panic. We work hard to get your purchase to you as soon as humanly possible. We takes great care to insure that every product that we sell meets the highest standards of quality and craftsmanship. Please keep in mind that we work with individually hand crafted, made to order items that go through multiple fabrication steps, all of which are susceptible to unforeseen complications and/or damage. In most cases, delays occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Moorish Architectural Design is not responsible for any consequential damages resulting in order completion or shipping delays.
Do you offer refund? No, all sales are final
Can i return a product that i purchased? No, no returns, No refunds each order is custom made and can not be returned
Do you ship anywhere in the USA? Yes, we do ship to any state in the USA via LTL Carrier, UPS, Fedex, USPS depending on the size of your order.
Do you ship worldwide? Yes, we do ship worldwide directly from our factory in Casablanca, Morocco
What should I bring with me to my appointment? Please bring plans, pictures or other ideas of items you are interested in, as we will be better able to assist you.
Do I have to work with a designer or an architect? It is highly encouraged that you work with an architect or interior designer on any project, but not required. As it is easier for a designer to better assess your individual needs with regards to space, light, colors, textures and lending a flow to your overall home environment.
Do you install products? We do NOT install our products. Moorish Architectural Design is your product manufacturer & distributor and leaves the installation to the professionals in this field.
